General

Please note that XYExport will now use container shipping  or RORO for all drivable vehicles without visible extensive damage .

Our services include shipping

As soon as the full payment is received, we will start the shipping process. A purchased car will be delivered by twomain means of transportation – by ground and by ocean. lt usually takes around 45-60 days for a car to be deliveredto the destination port. This term will include inland delivery to the exit port, Customs declaration at the exit port andocean shipping to your destination.

Answers to popular questions

Did you not find the answer to your question? Contact our manager

Why is the shipping cost so high?

Shipping costs depend on the size, weight, condition, and location of the vehicle. Our team is doing everything possible to get the best shipping cost available on the market. In addition, we also offer container consolidation to reduce the price of some routes.

 Please contact us at shipping@XYexport.com to get the exact quote.

An average transit time is 45–60 days after the full payment is received for your purchase. Please note that delays may occur due to weather conditions, slow traffic, snowbird season, documentation delay, etc. Please ensure that your payment is received on time.

We suggest checking our shipping rates first, as we offer very competitive prices due to the volume. XYexport offers consolidation services to many destinations. However, you are free to use your own shipping company. Once the vehicle is exported out of the USA/Canada, you are required to provide us with a copy of the Bill of Lading. Ground transportation is done exclusively by XYexport.

Please note that vehicles must be fully cleared before departure. This process can take 2–3 weeks, depending on the exit port. It is our priority to load the car sooner, but only the shipping line is involved in vehicle loading, and we have no control over their work. They load on a first-in, first-out basis. Your car will be loaded as soon as space becomes available on the next vessel.

There might be many reasons, including full payment was not made on time, required documents not sent to the company on time, or no response to the email from the company. To check the exact reason, kindly email us at shipping@XYexport.com.

Shipping

All shipping prices are estimates.

Please beware that all vehicles going by RORO must be run and drive and not haveextensive damage. Please note certain conditions may apply. In the event these are unableto be shipped by RORO, container consolidation and/or RORO towable may also beavailable to some destinations. Shipping prices are for sedans and mid size SUV’s onlyplease check shipping cost prior to the purchase for all other vehicle types.

Please contact our Shipping Department shipping@XYexport.com for exact shipping
costs.

Transportation

As soon as the full payment is received, we will start the shipping process. A purchased car will be delivered by two main means of transportation – by ground and by ocean. It usually takes around 45–60 days for a car to be delivered to the destination port. This term will include inland delivery to the exit port, Customs clearance at the exit port and ocean shipping to your destination.

Ground Transportation

Also known as land transportation, it is used to haul vehicles from its current pick up location to either exit warehouse or exit port. Vehicles are transported on flat beds, open trailers or enclosed trucks. It all depends on what the client prefers and is willing to pay, since enclosed trucks usually have a higher cost. All of our trucks offer ground insurance in case of certain incidents, but we also offer additional insurance at an additional cost.

Ocean

2 major services are used to deliver your car from North America to your country: RORO and Container.
RORO: Mostly known as the roll-on/roll-off shipping method. This service is highly used due to its simplicity and fast handling operation.
How it works: All types of wheeled cargo such as automobiles, trucks, trailers, etc. are driven on and off the ship. These ships are designed to load this type of self-propelled, towable or forklift cargo.
The majority of countries offer a regular RORO service, but some destinations offer: RORO towable and forklift service for an additional charge. Please note, it does not include ocean insurance.
Container: Containers have standardized (fixed) dimensions. You can usually find the most common sizes: 20′, 40′, 40’HC (high cube), 45′, 48′ and 53′ available from most exit ports, but some shipping lines may not offer all sizes to specific destinations.
How it works: Our certified drivers will pick up your vehicle from its current location and deliver it to our exit warehouse. Once the vehicle arrives, pictures will be taken and uploaded to your profile (pictures are available for container shipping only).
If you choose container consolidation, as soon as more of our other clients’ vehicles are ready, your vehicle will be shipped towards our clearing agent.
If you are shipping your own container, we will wait for the rest of your vehicles to arrive at the warehouse. Usually vehicles are loaded into a 40′ container with three more cars aside from yours, making it a 40′ container with four cars.

Air

Have you ever thought of having your car in less than two weeks transit time? Our air shipping service can assist you with that!
How it works: Our shipping department will provide you first with a quote and possible scheduled routes for the flight. Once confirmed, one of our licensed drivers will pick up your vehicle and deliver it to the exit airport. Please note that we also offer enclosed truck service at an additional cost per client’s request. Once the vehicle is at the exit port, the airline will confirm the flight # after your car has cleared customs. We will provide you with all tracking information when your car is on route.

Receiving your car at destination port

Container: When shipping a full container load, the container will be released to the consignee provided. When shipping a less than full container load, the container will be assigned to a destination agent, who will reconsolidate the cargo to the respective consignees.

RORO: The consignee will receive the vehicle at the port using the Original Bill of Lading or Telex release.

Documents: The title and OBL will be sent via express courier to the consignee as soon as they are received from the U.S. Customs.

Please note, XYexport does not provide customs clearance services at the destination country, and it is the client’s responsibility to clear their cargo.

RORO

Mostly known as the roll-on/roll-off shipping method. This service is highly used due to its simplicity and fast handling operation.
How it works: All types of wheeled cargo such as automobiles, trucks, trailers, etc. are driven on and off the ship. These ships are designed to load this type of self-propelled, towable or forklift cargo.
RORO: The majority of countries offer a regular RORO service, but some destinations offer: RORO towable and forklift service for an additional charge. Please note, it does not include ocean insurance.

Container

Containers have standardized (fixed) dimensions. You can usually find the most common sizes: 20′, 40′, 40’HC (high cube), 45′, 48′ and 53′ available from most exit ports, but some shipping lines may not offer all sizes to specific destinations.
How it works: Our certified drivers will pick up your vehicle from its current location and deliver it to our exit warehouse. Once the vehicle arrives, pictures will be taken and uploaded to your profile (pictures are available for container shipping only). Depending on the shipping option chosen, your vehicle will be loaded either by container consolidation towards our clearing agent as soon as more of our other client’s vehicles are ready. Or we will wait on the rest of your vehicles to arrive, in the case you are doing your own container. Usually vehicles are loaded in a 40′ with 3 more cars aside from yours. Making it a 40′ with 4 cars.

Air

Have you ever thought of having your car in less than two weeks transit time? Our air shipping service can assist you with that!
How it works: Our shipping department will provide you first with a quote and possible scheduled routes for the flight. Once confirmed, one of our licensed drivers will pick up your vehicle and deliver it to the exit airport. Please note that we also offer enclosed truck service at an additional cost per client’s request. Once the vehicle is at the exit port, the airline will confirm the flight # after your car has cleared customs. We will provide you with all tracking information when your car is on route.

Import guide

1. XYexport.com is not responsible for customs clearance in your country. Customers are responsible forunderstanding their country’s customs clearance policies and working with a local customs clearancecompany.k
2. lf the vehicle you purchased does not meet the maximum loading capacity of a container and there areno roll-on/roll-off (RORO) shipping lines in your area, you will need to wait for consolidation with othervehicles.
The information provided is for informational purposes only and may not always be up to date. lt is the soleincluding ensuring that the vehicle is admissible inresponsibility of the client to verify the accuracythelr country and complies with all local requlations, XYexport.com does not auarantee the accuracy or completenessof the information and is not responsible for any discrepancies, delays, or issues that may arise during the buying orshipping process. Clients are encouraged to perform due diligence and consult with relevant authorities beforeproceeding with any transactions.